First – Hawaii Family Health is intact and staying here!
Family Health Hawaii (yes, they stole our name!) has been ordered to liquidate – that is a fancy way of saying they are shutting down. Family Health Hawaii is a health insurance plan, not our office.
This website has some frequently asked questions:
But the most important is: can I still see my doctor? This is complicated. You can still see your doctor, as you are still technically insured. However, your doctor may not get paid. Bummer.
It looks like they Liquidator (I didn’t even know that job title existed) will be holding all of the medical claims and then reviewing them after they are all received. Only then will they be able to determine if Family Health Hawaii will be able to afford to pay the claims and at what rate, meaning it might only be a portion of the previously agreed upon rate.
So, your doctor may usually get $60 when you go for a visit (1-3 months later), but now your doctor won’t even know for 6-12 months (or longer) if he will get paid at all and he may get anywhere from $0-$60 for that visit. The doctor cannot charge you for this difference, but it is kind of a problem for the doctor who already put in the work and was counting on that money to pay his staff, rent and other bills.
What can you do?
Please make sure you are working with your employer to get new health insurance. It’s important to stay insured.
If you have a routine appointment scheduled prior to May 6,2016 or before you get a new health insurance plan, please push it back so you have more stable insurance.
Please be understanding to the doctors who are asking you to change your appointment until after you change insurance plans. We are people too – we are in this profession because we care but this is also our employment and we too have grocery bills!
If you have an urgent issue, please contact our office. We are still your health care home and will help you!